Automating Loan Origination & KYC with Intelligent Document Processing
The Challenge
As customer volumes surged post-pandemic, the client’s loan origination and KYC teams struggled to keep up with growing workloads. Despite a digital customer-facing front end, the backend processes remained highly manual, relying on data entry clerks, spreadsheet-based validations, and repetitive document checks creating significant inefficiencies.
Key Challenges
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Slow Turnaround Times: Loan applications took T+3 to T+5 days for basic approval.
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Document Backlogs: Physical forms and scanned KYC documents accumulated faster than they could be processed.
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High Rework Rates: Incomplete or incorrect submissions required repetitive reviews and corrections.
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Low NPS Scores: Onboarding delays directly impacted customer satisfaction and brand perception.
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Audit & Compliance Gaps: Missing or inconsistent KYC data triggered compliance risks during internal audits.
The client needed a scalable, intelligent automation framework to eliminate manual bottlenecks, accelerate loan processing, and ensure real-time KYC accuracy across all customer touchpoints.
Agentic AI-Powered Loan Origination & KYC Automation
Amantra deployed an end-to-end intelligent automation solution built on four key pillars of Agentic AI: Document Intelligence, Smart Data Capture, Integrated KYC Verification, and Decisioning Automation. The solution transformed the client’s loan origination process from manual and error-prone to intelligent, compliant, and real-time.
1. Document Intelligence
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AI-powered document classification automatically identified and sorted 30+ document types, including forms, IDs, proofs, and financial statements.
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Contextual language models enabled accurate understanding of multilingual documents including Hindi, Tamil, and other regional languages.
2. Smart Data Capture & Extraction
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Advanced OCR combined with NLP extracted field-level data such as names, dates, and ID numbers with high precision.
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Auto-validation of critical details like Date of Birth, PAN, Aadhaar, and address ensured accuracy at the point of capture.
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Image enhancement algorithms performed noise and blur correction for low-quality scans and mobile-captured images.
3. Integrated KYC Verification
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Embedded real-time eKYC verification integrated seamlessly with government and third-party APIs.
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AML screening and sanction list checks were performed automatically within the workflow.
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Facial and signature matching enhanced fraud detection and prevented duplicate or fake identities.
4. Decisioning Engine & Workflow Automation
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A custom rule-based decision engine screened applications for eligibility and document completeness.
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Automated notifications and re-submission prompts were sent via SMS and email for missing or invalid documents.
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Full integration with the bank’s Loan Management System (LMS) ensured smooth data flow and audit-ready traceability.
Key capabilities included:
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Document Classification: AI-driven auto-categorization of document types such as ID proofs, income statements, and application forms, ensuring faster sorting and organization.
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OCR & Data Extraction: High-accuracy text extraction from scanned images and PDFs using advanced Optical Character Recognition combined with Natural Language Processing.
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Entity Validation: Automated cross-verification of applicant details — including names, addresses, and identification numbers against both internal systems and trusted third-party databases.
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E-KYC Integration: Seamless, real-time integration with platforms like DigiLocker and national eKYC services for instant identity verification and compliance assurance.
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Rule-Based Decisioning: Configurable automation of eligibility and risk checks based on predefined credit policies, reducing manual review time and improving consistency in decision-making.
Results & Impact
Within 60 days of deployment, the solution delivered measurable outcomes:- 80% Reduction in manual data entry
- 2x Faster loan processing and KYC verification
- 99% Accuracy in data extraction and validation
- Full Regulatory Compliance with real-time audit trails
- 30% Cost Savings in operational overhead
Client Testimonial
"With Amantra Read AI solution, we’ve turned our loan origination into a near real-time process. It’s a game-changer for both our customers and our internal teams."