The Challenge: Slow and Complex Provisioning

In the rapidly evolving telecom landscape, service activation speed and accuracy have become critical to customer satisfaction and competitive advantage. However, the organization’s front-line provisioning processes were heavily dependent on manual operations, fragmented systems, and repetitive validations. This not only slowed down delivery but also created significant operational bottlenecks across OSS/BSS ecosystems.

Key Pain Points

• Fragmented Provisioning Processes: Service provisioning was handled manually across multiple OSS/BSS systems, leading to inefficiencies, redundant data entry, and a lack of visibility across workflows.

• High Error Rates: Manual inputs and disconnected systems often resulted in activation failures, mismatched configurations, and frequent rework.

• Delayed Service Delivery: Standard broadband activations required 5–10 days, while enterprise service provisioning stretched to multiple weeks, impacting customer onboarding timelines.

• Customer Dissatisfaction: Errors and delays directly affected the customer experience, leading to lost revenue opportunities and weakened brand trust.

• Operational Inefficiencies: Repeated interventions, escalations, and manual follow-ups increased operational costs and reduced workforce productivity.

• Competitive Pressure: As competitors adopted faster, more automated provisioning models, speed of activation became a defining differentiator, pressing the need for transformation.

The Solution: AI-Driven Network Provisioning Automation

To address these challenges, Amantra implemented end-to-end intelligent automation for service provisioning across mobile, broadband, and enterprise services seamlessly integrating with the client’s CRM, OSS, and BSS layers. The solution transformed a fragmented, error-prone process into a unified, self-governing provisioning ecosystem.

Key Solution Components

• Automated Order-to-Activation Workflows:
  Fully automated workflows connected CRM, OSS, and BSS systems — orchestrating order validation, resource allocation, and activation without manual intervention.

• Intelligent Validation Checks:
  Pre-provisioning AI checks ensured order accuracy, data completeness, and dependency verification, minimizing activation errors.

• AI-Based Resource Allocation:
  Smart algorithms dynamically allocated bandwidth, IP addresses, and network ports, optimizing resource utilization across regions.

• Self-Healing Mechanisms:
  Automated scripts continuously monitored provisioning jobs, detecting and resolving failures in real time — reducing downtime and escalations.

• Proactive Customer Notifications:
  Automated alerts kept customers informed at every stage of the provisioning lifecycle, improving transparency and experience.

The Results: Speed, Accuracy, and Scalability

• 70% faster service activation (days reduced to hours).
• 90% success rate on first-time provisioning.
• 40% OPEX savings by eliminating manual interventions.
• Higher customer satisfaction with faster onboarding.
• Scalable infrastructure that supported rapid 5G and fiber rollout.