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Bridging OSS/BSS Gaps with Amantra Agentic AI

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A leading telecom operator with nationwide coverage struggled to maintain efficiency across its OSS (Operations Support Systems) and BSS (Business Support Systems). While OSS handled service provisioning, network operations, and SIM lifecycle management, the BSS managed billing, CRM, and customer accounts. Unfortunately, the two systems operated in silos, leading to operational delays, billing errors, and a fragmented customer experience.

The Challenge

The client’s OSS and BSS platforms operated in silos, creating a ripple effect across operations and customer experience:

  • Delayed Service Activations: Provisioning and billing systems lacked real-time synchronization, slowing new service rollouts.

  • Billing Discrepancies: Misalignment between usage data and invoices led to frequent customer disputes.

  • Operational Inefficiency: Manual reconciliation between systems consumed time and increased OPEX.

  • Poor Customer Experience: Customers experienced delays, incorrect billing, and repeated escalations.

  • Limited Scalability: Introducing new bundles or services required complex, time-consuming integrations.

The client needed a future-ready solution that could intelligently orchestrate workflows across OSS and BSS without replacing existing legacy systems.

Amantra Agentic AI: Orchestrating Harmony Between OSS and BSS

The telecom deployed Amantra’s Agentic AI Orchestration Layer an intelligent bridge that unified OSS and BSS without disrupting legacy systems. Instead of replacing existing infrastructure, AI agents operated on top, coordinating actions, syncing data, and driving autonomous decision-making across domains.

Key Capabilities

  • Cross-System Workflow Automation:
    AI agents executed seamless, end-to-end processes spanning OSS (provisioning, network ops) and BSS (billing, CRM).

  • Real-Time Data Synchronization:
    Ensured immediate updates across service and customer records, eliminating latency and errors.

  • Automated Dispute Prevention:
    Intelligent validation between usage data and billing streams minimized discrepancies and customer disputes.

  • Scalable Orchestration:
    Enabled rapid rollout of new services and bundles without complex integration or coding efforts.

  • Continuous Monitoring & Optimization:
    AI agents continuously tracked system health, flagged anomalies, and self-optimized workflows for sustained efficiency.

The Results

The integration delivered both operational and customer-facing improvements:
  • 75% Faster Service Activations – Real-time coordination between OSS and BSS.
  • 60% Reduction in Billing Errors – Automated checks prevented costly disputes.
  • 30% OPEX Savings – Fewer manual reconciliations and interventions.
  • Improved Customer Experience – Fewer complaints and smoother onboarding.
  • Faster Time-to-Market – New products and bundles launched seamlessly.

Why This Matters

For telecoms, OSS-BSS silos are a hidden cost driver that directly affects customer experience. With Amantra Agentic AI, operators can bridge these gaps without a costly rip-and-replace project, unlocking real-time synchronization, cost efficiency, and scalability. Eliminate OSS-BSS silos. Let Amantra Agentic AI unify your telecom operations.