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Eliminating Data Inconsistencies Across Multiple Systems

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A leading BFSI organization managing operations across multiple countries faced critical challenges in maintaining consistent data across its various operational systems, including CRM, ERP, and internal accounting platforms. The organization struggled with discrepancies in customer information, transactional records, and financial reporting, which often resulted in delayed decision-making, compliance risks, and reduced operational efficiency. Manual reconciliation processes were time-consuming and error-prone, placing a heavy burden on teams responsible for ensuring data integrity.

The Challenge

The organization faced inconsistent and fragmented data across multiple systems, which created both operational and strategic challenges:

  • Customer Data Discrepancies: Mismatched information across CRM and banking platforms led to errors in communication, service delivery, and customer engagement.

  • Financial Reporting Inconsistencies: Internal accounting systems were often out of sync with transactional data from various branches, resulting in unreliable reports.

  • Operational Inefficiencies: Teams spent significant time manually reconciling and verifying data, delaying decisions and reducing productivity.

  • Compliance Risks: Regulatory reporting required accurate, consistent, and auditable data—difficult to achieve with fragmented systems—exposing the organization to potential penalties and operational scrutiny.

These challenges highlighted the need for a unified, automated, and intelligent data management solution that could synchronize information across platforms, enhance operational efficiency, and ensure regulatory compliance.

Root Causes Identified:

  1. Lack of a centralized data governance framework.
  2. Multiple legacy systems without standard integration or synchronization.
  3. Manual data entry and corrections increasing human errors.
  4. Inconsistent update cycles across different platforms.

Solution Implemented

To address the client’s challenges, Amantra implemented a comprehensive Agentic AI-powered data consistency and automation framework that streamlined processes, ensured data integrity, and reduced manual intervention.

Key Solution Components:

  • Centralized Data Repository: Consolidated all transactional and customer data into a single, governed repository, creating a “single source of truth” for reporting and operational decisions.

  • Automated Data Reconciliation: AI-powered bots continuously monitored multiple systems, flagged inconsistencies in real time, and executed corrective actions automatically wherever possible.

  • Integration Layer with APIs & Intelligent Agents: Connected legacy systems via modern APIs and UI automation, while intelligent agents leveraged NLP to interpret unstructured data from documents, emails, and portals.

  • Continuous Monitoring & Reporting: Real-time dashboards provided visibility into data health and reconciliation status, with automated alerts for anomalies or mismatches.

  • Reduced Manual Intervention: Human efforts were reserved only for complex exceptions, improving efficiency and accuracy across the organization.

This solution ensured clean, consistent, and actionable data across all systems, enabling faster decision-making, operational efficiency, and improved business outcomes.

Results & Impact

  • Data Accuracy Improved by 95%, ensuring reliable reporting and decision-making.
  • Operational Efficiency Boosted with 60% reduction in manual reconciliation efforts.
  • Faster Regulatory Compliance, as automated processes maintained auditable records.
  • Enhanced Customer Experience, as customer data became consistent across all touchpoints.

Key Takeaways

  • Multi-system data inconsistency is a critical operational risk, especially in BFSI.
  • A combination of centralized data governance, AI-based reconciliation, and system integration can effectively resolve data inconsistencies.
  • Intelligent automation not only reduces errors but also frees human resources for higher-value strategic tasks.